FAQs

Where is your new store located?

We are now located at the corner of Post Oak and San Felipe.   Look for the Whole Foods Shopping center.  We are on the left side of the building, in between Verizon and North Italian restaurant.

What is your return policy?

Return Policy All items can be returned within 25 days for an exchange or a full refund if the original tags are still attached and the item has not been worn. Returning an Item To return an item for exchange or refund, please call to ensure your item is still returnable. Once approved, Please mail the piece back to us at 1700 Post Oak BLVD, Suite 2-140, Houston, TX 77056. BE SURE THAT YOU INCLUDE YOUR RECIPT, YOUR NAME AND… Read More »

Do you buy Used Furs?

No, we do not buy or sell used furs. WHAT WE CAN DO IS: Take your old fur as a trade in toward a new purchase!  Similar to trading in your old car, we will give you a trade in allowance toward any new purchase. or Restyle your old fur into something spectacular!  We can take the raw materials from your old coat and turn it into a jacket, vest, wrap, pillow, throw blanket, etc.  The sky is the limit… Read More »

How do I know what size to buy?

See our size chart at the bottom of the page or the “measure your perfect fit” button in the sales section to help guide you.  If the size chart isn’t helpful, please call one of our sales associates at 713-622-7947.  They will be happy to help guide your purchase.

I have bald spots on my coat. What causes that?

A furrier would have to inspect it to be sure, but it could be caused from moths or silverfish.  I would recommend having your coat professionally cleaned right away to ensure any moth larvae is destroyed.  Then, the bald spots can be replaced with new fur.

My house flooded and my coat is soaked. Can it be fixed?

In most cases the answer is yes.  Put your fur in a plastic bag and seal it tight.  Bring the coat to a furrier while it is still wet.  Will a little luck, we can re-nail and re-dress the skins before they dry and crack.

I ripped my coat. Can my seamstress sew it up for me?

Unless your seamstress has been trained to work on fur and has a fur sewing machine, the repair will not look right or hold correctly.  Professional furriers work with specific tools and machines that have been designed for fur work.